Company Structure
An overview of the administrative and operational backbone of the company.
Tech Side (The Tools)
The Admin Dashboard that you will build.
Home (Dashboard)
- Performance Indicators: Daily profits, number of requests
- Urgent Alerts: SOS, negative ratings
- Live Map Summary
Nurse Management
- "Under Review" list for document filtering
- "Active" / "Blocked" list
- Each nurse's profile: data, rating, wallet balance
- Control buttons: Activate, Block, Modify Data
Patient Management
- Customer data list
- Client request history
- Client ratings (from nurses)
- Control buttons: Send Alert, Block
Booking Management
- Detailed Live Map
- Bookings list: Scheduled, Active, Completed
- Manual Intervention Tool: Cancel booking, Assign nurse to a request
Financial Management
- Log of all transactions and commissions
- Nurses' Wallets page (balances)
- Payouts requests list
Trust & Safety
- SOS Alert Log
- Support Tickets system
- Negative reports for investigation
Human Side (The Team)
The teams that will use the tools you build.
Nurse Ops Team
- Task: Filtering, interviews, training, activation
- Tool Used: [Nurse Management]
Support Team
- Task: Responding to complaints, patient follow-up calls
- Tools Used: [Patient Management] + [Trust & Safety]
Trust & Safety Team
- Task: Instant response to SOS, risk investigation, blocking dangerous users
- Tools Used: [Trust & Safety] + [Patient/Nurse Management]
Live Ops Team
- Task: Monitoring the map, proactively solving delays, manual intervention in bookings
- Tool Used: [Booking Management]
Finance Team
- Task: Reviewing transactions, executing weekly payouts for nurses, following up on debts
- Tool Used: [Financial Management]
Tech Team (You)
- Task: Building and maintaining all the tools above + the two apps
- Tool Used: [Everything] :)