Nurse Journey Flow
A step-by-step visualization of the nurse's experience from onboarding to providing care.
Start: Nurse Seeks to Increase Income
Platform Discovery
- Facebook/Google Ads targeting "nursing jobs"
- Referral from another nurse
- Partnership with Nursing Syndicate/Hospitals
Download "Nurse App"
Register as a Service Provider
- Enter basic data: Name, Mobile Number, OTP, Specialization
- Upload required documents (mandatory): ID, Diploma, Syndicate Card, Criminal Record, Profile Picture
Status: "Under Admin Review"
Admin Review of Documents
- Admin reviews documents in the dashboard.
- If documents are incomplete/incorrect: Notify nurse "Documents Rejected" with reason.
- If documents are complete & valid: Notify nurse "Documents Accepted. Please book an interview."
Personal Interview
- Nurse books an interview slot (online or at the office)
- Conducting Technical & Soft Skills interview
- If interview fails: Notify nurse "We apologize for not accepting you at this time."
- If interview succeeds: Notify nurse "You have been accepted. Please attend the mandatory training."
Mandatory Training
- Nurse attends training (online or offline)
- Topics: App usage, Safety protocol, Customer interaction, Infection control
Activation
- Admin activates the nurse's account
- Notify nurse: "Congratulations! Your account is active and ready to receive requests."
Nurse Home Screen
- Set status: "Available" / "Unavailable"
- View current "Wallet Balance"
- Prominent "SOS Emergency" button
Status: "Available" - Awaiting Requests
Receiving a New Request
- Audio and visual notification
- Display request details: Service, Address, Client Rating, Expected Earnings
Accept Request? (within 30 seconds)
- If No/Ignored: Return to "Awaiting Requests"
- If Yes: Request Accepted
En Route to Client
- App opens map for navigation
- Safety feature: "Share Trip" with family
Arrival & Service Start
- Nurse presses "Start Service"
- Activates prominent SOS button
- Sends notification to the client
During Service - Emergency Scenario (SOS)
- Pressing SOS button calls company emergency line + sends location alert to admin
Service End
- Nurse presses "End Service"
Rate Client (Mandatory)
- 1-5 Star Rating
- Select reason: "Respectful Client", "Unsafe Location", "Inaccurate Data"
Wallet Update
- Display earnings summary and commission
- Online Payment: Add (Service Price - Commission) to balance
- Cash Payment: Deduct (Commission Value) from balance
Return to Home Screen
- Return to "Awaiting Requests"
Side Journey: Withdraw/Charge Balance
- Positive Balance: "Withdraw Balance" for weekly bank/e-wallet transfer
- Negative Balance: "Charge Balance" if limit is reached (via Visa/Fawry)