Patient Journey Flow

Start: Patient Needs Nursing Service

Service Discovery

• Google/Social Media
• Recommendation (Friend/Doctor)

Download App

First App Open & Welcome

• Welcome Screen
• Service Introduction

Registration

• Enter Mobile Number
• Confirm with OTP code
• Enter Name/Email (Optional)

Home Screen / Choose Service

• Injection, Dressing, Daily Care, Physiotherapy, etc.

Specify Details

• Date & Time (ASAP or Scheduled)
• Location (Address & Map Confirmation)
• Additional Notes (Patient Condition, etc.)

View Available Nurses

• Filter (Gender, Rating, Specialization)
• Compare Nurse Profiles (Photo, Ratings, Experience)
• Introductory Video (Distinguishing Feature)

Select Nurse & Confirm Booking

• Review Service Summary & Total Price
• Press "Confirm Booking"

Booking Confirmation

• App & SMS Notification
• Display Confirmed Nurse's Details

Waiting Phase

• Track Nurse on Map (for ASAP)
• Contact Customer Service Button
• Cancellation Option (with clear conditions)

Nurse Arrival & Service Start

• Nurse presses "Start Service"
• Patient receives "Service Started" notification

Service End & Payment

• Nurse presses "End Service"
• Patient receives "Service Ended" notification
• Detailed Invoice Displayed
• Payment Options: Cash or Online

Rate Service & Nurse

• Mandatory after payment
• 1-5 Star Rating
• Optional Comments/Feedback

Customer Service Follow-up

• Follow-up call within 24-48 hours
• Check on patient and service quality
• Log feedback in CRM

End: Data Collected, Patient Status Known

Repeat Need / Return

• Patient returns to request a new service, starting from the Home Screen.